Grievance Policy.
Last updated: 2026
As required by IT Intermediary Guidelines and Digital Media Ethics Code Rules 2021
Grievance Officer Details
Name
Sambul
Designation
Grievance Officer
Company
Edones
info@helpmuslim.org
Address
Hyderabad, India
Working Hours
Monday to Friday, 10:00 AM to 6:00 PM IST
01What You Can Report
Fraudulent or fake campaigns, misleading campaign information, payment or transfer disputes, privacy violations or data misuse, unauthorized use of your identity, illegal or prohibited content on platform, any violation of these Terms.
02How to File a Complaint
Send an email to info@helpmuslim.org with your full name and contact details, campaign ID or transaction ID if applicable, detailed description of the issue, and supporting documents or screenshots if available.
03Response Timeline
Acknowledgement within 24 hours. Initial response within 3 working days. Resolution within 15 days. Complex cases within 30 days with status update.
04Escalation
If not resolved satisfactorily the user may approach cybercrime.gov.in, consumerhelpline.gov.in, or the Adjudication Officer under IT Act 2000.